This Privacy Policy (the “Policy”) outlines how we collect, utilise, and disclose information obtained from our websites, our travel visa, and other online services (collectively referred to as the “Services”), as well as information collected offline.

Before utilising the Services or providing us with any information, we urge you to carefully review this Policy. By accessing or using any part of the Services, or otherwise providing us with information, you acknowledge the applicability of this Policy.

Information Collection

We may gather information through various methods, including when you directly provide information to us, when we passively collect information from you, such as through your browser or device, or from third parties.

Directly Provided Information

Information may be collected from you when you directly provide it to us, such as in the following instances:

When you reach out to us with inquiries;

When you participate in one of our surveys;

When you register for access to our Services, use or purchase certain Services like applying for travel visas;

When you communicate with us through our support channels (email, online chat, or phone);

When you request specific features (e.g., newsletters, updates); or

When you otherwise furnish us with information.

The information requested from you may vary depending on how you use our Services; for example, the type of information requested may vary based on the type of travel visa you are applying for and local governmental requirements. The information you directly provide to us may include, but is not limited to, the following about you or others:

Name

Email

Phone number

Travel details, such as arrival date, port of arrival, reason for travel

Address

Date of birth

City and country of birth

Citizenship

Gender

Passport information, such as passport number, issue and expiration date, photo, and place of issue

Social security number

Religion

Family information, such as the names of family members

Professional details, such as occupation and employer name

Financial information, such as payment-related information provided to us and/or our payment processors.

Passively or Automatically Collected Information

Device/Usage Information

We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. This may include, but is not limited to, IP addresses, general location information (e.g., inferred from an IP address), unique device identifiers, IMEI and TCP/IP address, browser types, browser language, operating system, mobile device carrier information, the state or country from which you accessed the Services, and information related to the ways in which you interact with the Services.

Cookies and Other Electronic Technologies

We may also collect data about your use of the Services through the use of Internet server logs, cookies, and/or tracking pixels. Cookies are small text files placed on your computer when you visit a website, enabling us to recognise your computer, store preferences and settings, understand the web pages you have visited, enhance your user experience, perform searches and analytics, and assist with security administrative functions.

Tracking pixels, also known as web beacons or clear GIFs, are tiny electronic tags embedded in websites, online ads, and/or email, designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and access user cookies.

Please note that you can adjust your settings to be notified when a cookie is being set or updated, or to block cookies entirely. However, blocking cookies may limit access to certain features or offerings of the Services.

Information Obtained From Third Parties

We may obtain information about you from various third parties, such as social media companies or other sites. For example, if you access the Services or create an account through a third-party account, such as Facebook or Google, or interact with our social media pages, we may access certain information from your social media profile, as permitted by the third-party site’s policies.

Please note that we may combine information collected from you and about you (including automatically-collected information) with information obtained from our affiliates and/or non-affiliated third parties, and use such combined information in accordance with this Policy.

Use of Your Personal Data and Other Information

We may use the information collected from and about you for various purposes, including but not limited to:

Providing the Services

Responding to your inquiries

Monitoring your use of the Services

Requesting your feedback

Communicating with you about transactions initiated with us

Improving the Services or developing new products and features

Contacting you with advertising, surveys, or other information that may be of interest to you

Personalising the Services

Enforcing the legal terms that govern your use of the Services

Protecting Offvisa, our employees, or third parties

Administering and troubleshooting the services.

We may aggregate and/or de-identify information collected through the Services for research and marketing purposes, and share such data with third parties.

Disclosure of Your Personal Data and Other Information

We may disclose the information we collect in various circumstances, including but not limited to:

Business Transfers: In the event of a corporate sale, merger, reorganisation, dissolution, or similar event, information we collect may be disclosed.

Related Companies: We may share your information with our affiliates and other related companies.

Agents, Consultants, and Third-Party Vendors: We may engage third parties to perform certain services on our behalf, such as mailing information, maintaining databases, and processing payments.

Consent: We may disclose your information to third parties based on your consent.

Legal Requirements: We may disclose information about you if required by law or in good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Offvisa, act in urgent circumstances to protect the personal safety of users or the public, or protect against legal liability.

Online Analytics and Tailored Advertising

We may use third-party web analytics services to analyse how users use the Services and to provide certain features. We may also integrate third-party advertising technologies for the delivery of relevant content and advertising on the Services and other websites you visit. You may opt out of certain cookie-related and analytics processing by following the instructions provided in this Policy.

Your Choices

Subject to applicable laws, you may have certain choices regarding your information, including accessing, modifying, or deleting certain information, opting out of marketing emails, and managing cookies and analytics. For more information, please refer to the relevant sections of this Policy.

Retention of Your Information

We will retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We have implemented administrative, technical, and physical security measures to protect against the loss, misuse, and alteration of your information. However, we cannot guarantee complete security of electronic transmissions.

Consent to Transfer Information

By using the Services, you consent to the transfer of your information to the United States and its processing as described in this Policy.

Children’s Privacy

The Services are not directed at minors under 18. If you believe a child has provided us with personal information, please contact us, and we will endeavour to delete such information where required by law.

Links to Other Websites and Services

This Policy applies only to our Services. We are not responsible for the privacy practices of third-party sites linked to our Services.

Updates to This Policy

We may update this Policy from time to time. Please review the effective date at the top of this page to determine if the Policy has been revised. Your continued use of the Services after any changes to this Policy will constitute your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at info@offvisa.com.

Updates to This Policy

We may update this Policy from time to time. Please review the effective date at the top of this page to determine if the Policy has been revised. Your continued use of the Services after any changes to this Policy will constitute your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at info@offvisa.com.

This Privacy Policy was last updated on October 21th, 2023. 

Please note that the information provided above is a general summary of the Privacy Policy. For the complete and accurate details, it's essential to refer to the original document. If you have any further questions or need additional information, feel free to ask.